​

1.Information We Collect

We may collect personal information directly from you when you:

• Request a service, quote, or consultation

• Book an appointment (online, by phone, or in person)

• Communicate with us via email, text, or phone

• Pay invoices or provide billing details
   

This information may include:

• Name, address, phone number, and email

• Property details (e.g., cottage address, access instructions, seasonal schedules)

• Payment information (processed securely through our payment provider)

• Records of services performed at your property

​

2. How We Use Your Information

We use your information only for purposes related to our services, including:

• Scheduling and completing plumbing and related services

• Communicating updates, confirmations, and invoices

• Maintaining service history for your property

• Responding to customer support requests

• Sending seasonal reminders (e.g., cottage closing or opening)

• Meeting legal, regulatory, and insurance requirements.

​

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only with:

• Employees or subcontractors who require it to complete your service

• Service providers (e.g., payment processors, scheduling software like Jobber)

• Legal or regulatory authorities if required by law

​

4. Data Security

We take appropriate measures to protect your information against loss, theft, or unauthorized access. This includes:

• Secure storage of records

• Restricted employee access to sensitive data

• Use of trusted third-party providers (e.g., Jobber, secure payment systems)

​

5. Your Choices

You have the right to:

• Access the personal information we hold about you

• Request corrections to your information

• Withdraw consent for certain communications (e.g., marketing emails)

• Request deletion of your personal information, where legally permissible

​

6. Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, or maintain accurate business records.

​

7. Cookies & Website Use (if applicable)

If you use our website, we may collect basic usage data (cookies, analytics) to improve functionality. You can disable cookies in your browser at any time.

​

8. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on request or posted on our website.

​

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

 

Trent Lakes Complete Plumbing Inc. Email: TrentLakesPlumbing@gmail.com Phone: 705-768-0876/705-657-8334

Mailing Address: 4 Pineway Crt., Lakehurst, On., K0L 1J0