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Plumbing Emergency?
A Real Person Answers, 24/7.
24 hour emergency plumbing across Trent Lakes, Peterborough, Buckhorn, Lakehurst, Ennismore, Bridgenorth, and the City of Kawartha Lakes.
Burst pipe. Flooded basement. Sewage backing up. No water at all in the dead of winter.
When it happens, you do not want a call centre in another city taking a message. You want a local emergency plumber who knows the roads, knows the wells, and picks up.
Call for 24/7 Emergency Help
Answered by a person, not a service
Licensed & Insured
Serving Peterborough County since 2013
If you do not know where your shut-off is, find it now, before you need it. It takes two minutes on a calm afternoon and it is nearly impossible at midnight with water coming through the ceiling.
01
Find your main shut-off. On municipal water it is usually on the basement wall where the line comes into the house, near the meter. On a well it is at or beside the pressure tank. Turn it clockwise until it stops.
02
On a well, kill the power to the pump. Switch the pump breaker off at the panel so it is not pushing water into a broken line.
03
Open the lowest tap in the house. A basement or laundry tap will drain the pressure out of the system and slow the leak.
04
Keep clear of standing water near outlets, panels or appliances. If water is anywhere near electrical, do not wade in. Shut the power off at the panel only if you can reach it safely and dry.
05
Leaking water heater? Shut off the cold water line feeding the tank and turn the tank dial to off or pilot.
06
Then call us. Tell us what you shut off and what you are seeing.
First 60 seconds
Before You Do Anything Else, Shut Off the Water
While you wait for us, these steps can be the difference between a repair and a renovation.
What we handle
Emergencies We Take Calls For
Burst or split water lines
Frozen pipes and frozen water lines
Flooded basements and failed sump pumps
Sewage or drain backups
No water at all, including well pump failures
Leaking or flooding water heaters
Toilets and fixtures that will not stop overflowing
Main water line and shut-off valve failures
Not sure whether it can wait until morning? Call and ask. We would rather talk you through it at 11 PM than have you find out the hard way at 6 AM.
Winter Work
We run a thaw machine and we do frozen lines all winter — cottages, crawl spaces and long runs included.
Service Area
Where We Take Emergency Calls
We cover Trent Lakes, Peterborough, Buckhorn, Lakehurst, Ennismore, Selwyn, Bridgenorth, Peterborough County and the City of Kawartha Lakes.
Trent Lakes
Peterborough
Buckhorn
Lakehurst
Ennismore
Selwyn
Bridgenorth
Peterborough County
City of Kawartha Lakes
Homes, cottages and businesses. Municipal water or well. Paved road or a long gravel driveway, we come out either way.
If you are looking for an emergency plumber ‘near me’ and are not sure whether you are inside our area, call and ask. The answer is usually yes.
The Call
How Our Emergency Process Works
STEP 01
A person picks up. Not a menu, not an answering service taking a message for the morning.
STEP 02
We ask a few questions and tell you what to shut off right now, before we are anywhere near your driveway.
STEP 03
You get an arrival window before the call ends, and we tell you what the visit will cost.
Who answers
Why Choose Us
24
24/7 Emergency Plumber Service
13y
Serving Peterborough County since 2013
30+
Led by Shawn, a licensed plumber with 30+ years in the trade
✓
Licensed & Insured
✓
Straightforward, No-Pressure Advice
FAQs
Frequently Asked Questions
Anything actively causing damage or making the property unsafe to use. Water you cannot stop, sewage inside the home, no water at all, or a leak somewhere you cannot reach. In winter, a pipe that has frozen is also urgent, because the damage usually shows up when it thaws rather than when it freezes.
Some things can safely wait for regular hours: a dripping tap, a slow drain, a running toilet you can shut off at the valve behind it, or a water heater that is underperforming but not leaking. If you are not sure which side of the line you are on, call and describe it.
If you need a same day emergency plumber, we can help you determine whether the situation requires an immediate visit or can safely wait until regular hours.
On municipal water, look on the basement or crawl space wall where the water line enters the house, usually within a few feet of the meter. On a well, it is at or immediately beside the pressure tank. At a cottage it is often in the pump house or wherever the line comes up from the lake.
Turn it clockwise to close. If it is seized or snaps off in your hand, that is itself an emergency call.
Never with an open flame, a torch or a propane heater. That is how frozen pipe calls turn into house fire calls.
Gentle heat is safer: a hair dryer or a heat lamp, working from the tap end back toward the frozen section, with the tap left open so melting water has somewhere to go. Watch for a split in the pipe while you work, because a frozen line often cracks and only leaks once the ice clears.
If you cannot reach the frozen section, cannot find it, or the line has already split, call us. We run a thaw machine and we do this all winter. If the pipe has cracked, we can provide emergency pipe repair before the leak causes further damage.
For daytime calls we give you a two hour window, and if anything shifts on our end we let you know right away instead of leaving you waiting.
Whatever the hour, help starts the moment you call. We'll stay on the line and walk you through what to do right now, and we won't hang up until we know you're somewhere safe and the damage has stopped.
If it can't wait, we come out. If it can, we'll say so and be there first thing in the morning rather than have you pay for a middle of the night visit you didn't need.
Shut off the water at the main. If you are on a well, shut the pump breaker off too. Open a low tap to drain the pressure out of the lines. Move anything valuable off the floor and away from the water, and stay clear of standing water near anything electrical. If you can take a couple of photos before you start mopping, do, because your insurer will want them.